LIVE CHAT
Frequently Asked Questions
Print Options & Processing Times
We'll process your order within 2 working days (orders placed after 17:00 will require one additional day processing time). If you selected the professional custom design service, please allow additional time for you to review the design. Details on available print options can be found here. All cards come with envelopes.
Delivery Methods and Estimated Delivery Times
Orders can be delivered to anywhere in the UK and Ireland, as well as across Europe and internationally. Standard delivery orders will take only 2-3 working days to reach any point in the UK and Ireland. For more details click here. If you have further questions, please contact us via free phone on 0800 066 8735 - Monday – Friday: 8:00 to 16:00.
Card Sizes
Having trouble envisioning the sizes of our cards? Print out our Sizing Chart PDF.
Postage Required
Almost all of our products require only normal postage. Please check with your local post office or visit www.royalmail.com for current postage rates.
Voucher Offers & Promo Codes
You can use either one voucher or one promo code per transaction - discount offers can't be combined. If you forget to enter your discount code during your order checkout, don't worry! Simply contact us and we'll add any valid code to your order and credit you the difference. Please note that, unless otherwise stated, a promo code discount replaces any entire site discount. Sale amounts cannot be added together.
How to Submit Photos
You will actually upload your photos when creating your design and placing your order. If you need to send us a replacement photo for any reason, please contact customer care for instructions on how to send the new image.
Black and White or Sepia Photos
You can change any colour photos to black and white or sepia colouring by using our online design tool. Our design staff can
also do minor "repair work" on your photos as well such as removing blemishes.
Colour Matching
Please keep in mind that every computer monitor has different colour calibration, and your order may or may not be the exact
colour variations that you see on your monitor. If you are concerned about the colouring, please request a hard
copy proof to be mailed to you for your approval before your entire order is printed.
There is a £3.99 fee for a hard copy proof.
Refund Policy
We want you to be 100% happy with your Simply to Impress experience. If for any reason you’re not satisfied with your order, you can return unused product within 30 days of receipt for a replacement or refund, subject to the exceptions found under our Returns/Refunds policy.
